Jitago Privacy Policy

What Data is Collected

Basic contact details and identity verification are required for registration and safe gaming. This is necessary to open an account, verify that you are over 18, prevent fraud, and comply with KYC/AML requirements. These requirements are described on the Jitago pages about KYC, gaming for adults, and responsible gaming. Categories of data collected:

• Account details. Name, phone number, email, login, password (hashed);
• Identification (KYC). Scan/photo of document, selfie for liveness check, date of birth, address;
• Payment details. Details for deposits/withdrawals (via secure payment providers);
• Gaming activity. Bets, sessions, transaction and bonus history;
• Technical data. Device, interface language, IP and login logs (for account protection);
• Communications. Support requests via email and chat.

What Purposes is Data Processed for

Processing is based on several legal grounds. Firstly, it is the performance of the contract for account maintenance and game hosting; secondly, compliance with KYC/AML rules and age restrictions of 18+. There is also a legitimate interest in ensuring security, and consent, which can be withdrawn, is used for advertising mailings. Main purposes:

• Opening an account, processing deposits/withdrawals, calculating bets;
• Age and identity verification (KYC), anti-money laundering and gaming abuse;
• Security: detection of hacks, illegal access, bots;
• Enforcing responsible gaming restrictions, including self-exclusion and “cooling-off periods”;
• Support: responding to inquiries, resolving disputes, maintaining records;
• Marketing communications with explicit consent, with the option to opt out.

Cookies and Online Identifiers

Cookies help maintain your login session, speed up the interface, and collect basic analytics to find errors and improve usability. They can also be used to remember your language and game settings. If you block cookies in your browser, some features (login, betting basket, promo widgets) may be limited. Types of cookies:

• Strictly necessary, e.g., account login, traffic routing;
• Functional, such as language, saved preferences;
• Analytical – aggregated statistics on section usage;
• Marketing (with consent). Displaying relevant offers and promotions.
• Anti-fraud. Protection against automated abuse and login anomalies.

Transfer of Data to Third Parties

Part of the processing is performed by service providers without whom the service would not function. These are payment partners, KYC verification providers, and game studios that launch individual games and receive technical session events. Providers undertake to use the data only as instructed by the platform operator, Altervance Ltd. To whom and why the data is transferred:

Payment providers – for crediting deposits and withdrawals;

• KYC agents – for document and age verification;
• Game/platform providers – for launching content and calculating rounds;
• Analytics and monitoring tools – for stability and security;
• Support service – to process your requests (chat and email).

Jitago Data Security

Jitago stores data for as long as necessary to maintain your account, fulfill KYC/AML obligations, and resolve disputes. The timeframes depend on the data category and regulatory requirements. Access to personal information is restricted to employees who need it for their work, and actions are recorded in system logs. Traffic passes through a secure HTTPS connection, and access to the account is protected by a password and login checks. Approach to security and retention:

• Access separation: “minimum necessary” level for roles;
• Communication channel encryption (HTTPS/TLS) and password hashing;
• Logs of entries and key operations for incident investigation;
• Minimization: no unnecessary fields beyond KYC/payments are requested.

Your Rights and How to Contact us

You can request a copy of your data, correct inaccuracies, or delete some of the information if its storage is no longer required by contract and KYC/AML. You can restrict processing, object to marketing, and withdraw your consent to mailings. To do this, write to support – it works by email and chat. Responsible gaming mechanisms are also available: self-exclusion and a 7-day “cooling-off period” – requests are sent via customer support. How to submit a request:

• Specify the type of request: access, correction, deletion, restriction, or refusal of mailings;
• Confirm that you are the account owner (for example, with the same email/number);
• For self-exclusion and a “cooling-off period,” ask the support agent to apply the restriction;
• For any questions, use the email admin@jita.bet or chat on the website.

Compliance with Rules

The game is only available to adults. For this purpose, age and identity verification is carried out. Inconsistencies in data, forged documents, or circumvention of restrictions are considered a violation of the rules. Materials on KYC and age restrictions are available in the official sections of the Jitago Bangladesh website or Jitago mobile app. Key responsibilities of the player:

• Provide accurate KYC information and update it in a timely manner;
• Keep your account details confidential and do not share them with third parties;
• Comply with responsible gaming restrictions and seek help immediately if you show signs of addiction;
• Only use your own payment methods.

Updates to This Policy

The policy may be updated. The reasons are simple: new regulatory requirements, changes in KYC/AML processes, the addition of new game and payment providers, or improvements to service features. We will notify you of any significant changes in a prominent manner, either through notifications in your account or the next time you log in. The latest sections on KYC, responsible gaming, self-exclusion, and rules for adults are available in the footer of the official Jitago Bangladesh website.